Business Name: WISH NEST STORE

Location: Victoria, Australia
These Terms & Conditions (“Terms”) apply when you access our website or purchase items from us. They are governed by the laws of Victoria and the Commonwealth of Australia.

1. Use of Website

By using our website, you agree to be legally bound by these Terms, our Privacy Policy, and any other posted notices.

You must not:

  • Use the website for unlawful or fraudulent purposes
  • Copy or reuse our content without permission
  • Interfere with the site’s operation or security

2. Product Information & Pricing

  • All prices are listed in AUD and include GST
  • We reserve the right to change prices, availability, or descriptions at any time
  • Product images are for illustration; actual product may vary slightly in colour/size

3. Order Processing

  • Orders are accepted upon confirmation of payment
  • We reserve the right to cancel orders due to errors or suspected fraud
  • Order confirmation will be sent to your email address

4. Payment

  • Payments are securely processed via third-party gateways (Stripe)
  • We do not store your credit card details

5. Shipping Policy

  • Orders are dispatched from Victoria within 1–3 business days
  • We ship to Australian addresses using standard or express courier options
  • Estimated delivery times are provided but not guaranteed
  • Lost/delayed parcels due to courier error are outside our control, but we will assist with investigations

6. Returns, Exchanges & Consumer Guarantees

Under Australian Consumer Law, you are entitled to a refund or replacement if:

  • The product is faulty or damaged
  • The product is not as described

We do not provide refunds for:

  • Change of mind
  • Minor variations or delivery delays

To request a return, email support@wishneststore.com.au.au within 7 days of delivery. Proof of purchase and photographic evidence may be required.

7. Intellectual Property

All designs, trademarks, and content remain the property of WISH NEST STORE. Use without written permission is prohibited.

8. Liability

We are not liable for:

  • Indirect or consequential loss from product use or delivery delay
  • Errors or omissions on the website
  • External factors beyond our control (e.g. acts of God, courier delays, internet outages)

9. Governing Law

These Terms are governed by the laws of Victoria, Australia, and disputes will be subject to the exclusive jurisdiction of Victorian courts.

10. Updates to These Terms

We reserve the right to update these Terms & Conditions. Changes will be posted on this page and effective immediately.

11. Contact Information

For any concerns:
Email: support@wishneststore.com.au.au